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Terms & Conditions

These terms and conditions include general terms and conditions for use of this site and our studio.

Please read these terms and conditions carefully. Your use of the site, the purchase of any products or services on this site or in our studio will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

This website is owned and operated by the company Flow Lab Unipessoal, Lda, whose registered company number is 517656078

In these Terms, “Flow Lab Studio"/we”/"the company"/”us”/”our” means Flow Lab Unipessoal, Lda, and “you”/ "the member"/"users"/ ”your”/”yours” means you, the customer.

These Terms and Conditions were last updated in April 2024.

Website Use

You may use our website for personal and non-commercial purposes. You agree to comply with all applicable laws and regulations while using our website and refrain from engaging in any activity that may disrupt or interfere with the functioning of our website.

Studio Access

Access to the studio is conditioned to the booking of the classes selected by the users.

Users are not allowed to be accompanied by guests, including third parties to support the practice of physical exercise in the studio unless previously authorized in writing.

You must be 16 or over to attend our classes.

No food or drinks are permitted in the studio, except for water.

Purchasing and Using Class Packs

All of the classes we offer are the duration mentioned on the website/schedule.
You can purchase memberships, class packs or individual classes from our website, where details of our latest prices can be found. 

Individual Classes and Class Packs are valid from the date of purchase.

Class Packs are not shareable or transferable.

Information displayed on the site as to pricing, expiry period and availability is subject to change without prior notice.

Booking and Cancellation Policy

All classes must be prepaid and booked in advance.

Class availability changes dynamically as and when bookings are made or cancelled by clients. It is your responsibility to ensure that you have made your booking and payment correctly.

You may change the date and time of your booking at any time without charge, so long as you do so 12 hours or more before the date and time of the class you have booked. Changes are subject to class availability.

All classes are subject to a 12-hour cancellation and/or rescheduling policy. If you’re booked into a class, but miss it or cancel with less than 12 hours’ notice, you may be charged for it. If you do cancel within the 12 hour period and we are able to fill your space from the wait list then we will be able to issue you a refund.

Group Classes

Users should arrive 5-10 min before the start of their class. Out of consideration for the instructor, other users, and also for your own safety (the warm-up is an important aspect of each class) please be aware that if you are more than 5 minutes late for a class, you will not be able to join.

Whenever a class implies the use of equipment, the user must take responsibility for their proper use and storage at the end of the class.

Users are responsible for cleaning the machines and/or the mats at the end of each class, using the towels and disinfectant provided by the studio. 

The studio reserves the right to change, without prior notice, the schedule of group classes. 

The use of cell phones is not allowed during group classes.

The instructor may ask any user to leave the room when their behavior is likely to affect the normal operation of the class.

Fitness for Physical Activity

Users assume responsibility and guarantee the non-existence of any medical or health contraindication for the practice of physical activity and sports. If you feel unwell, you should not start exercising. In the event of indisposition arising during physical exercise, you must stop it immediately and request assistance from the instructor.

Intellectual Property Rights

You may use the site for personal and lawful use and in accordance with these terms and you may not copy or use any material from the site for any commercial purpose.

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Flow Lab Studio and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

User Accounts

Some features of our website may require you to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and up-to-date information when creating an account and to notify us immediately of any unauthorized use of your account.

Third Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Flow Lab Studio. We are not responsible for the content or practices of those websites. You acknowledge and agree that we shall not be liable for any damages or losses arising from your use of those third-party websites.

Limitation of Liability

To the extent permitted by law, Flow Lab Studio shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with your use of our website. 

Flow Lab Studio reserves the right to make changes to the sessions, instructors and/or equipment, as well as to the facilities provided to members, without notice.

Members accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.

The company accepts no liability for loss or damage to property of members personal belongings. Lost and found items are kept int he studio for month. After that, we reserve the right to donate those items to charity.

Changes 

We reserve the right to modify or update these Terms at any time without prior notice. By continuing to use our website after any modifications, you agree to be bound by the updated Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Portugal.

Contact Us

If you have any questions or concerns please contact us at hello@flowlabstudio.com

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